What payment methods do you accept?
- We accept all major credit cards (Visa, MasterCard, American Express, Discover) as well as PayPal for secure online payments.
Is it safe to enter my payment information on your website?
- Yes, it is safe to enter your payment information on our website. MissingGear.com is SSL protected, ensuring that all data transmitted through our site is encrypted and secure.
How do I track my order?
- Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and estimated delivery time of your package.
What is your shipping policy?
- Please refer to our Shipping Policy for detailed information on shipping methods, delivery times, and costs.
Do you offer international shipping?
- Currently, we only offer shipping within the United States. We do not offer international shipping at this time.
What is your return and exchange policy?
- Our Return Policy allows for returns and exchanges within 30 days of purchase. Items must be unused and in their original packaging.
How do I initiate a return or exchange?
- To initiate a return or exchange, please contact our customer support team at [email protected] or call us at (986) 356-0168. We will provide you with return instructions and address any questions you may have.
Are there any restocking fees for returns?
- We do not charge restocking fees for returns or exchanges. Your satisfaction is important to us, and we want to make the return process as hassle-free as possible.
How long will it take to receive a refund for my return?
- Refunds are typically processed within 3 business days after we receive the returned item. Please note that it may take additional time for the refund to appear on your credit card statement, depending on your financial institution.
Can I cancel or change my order after it has been placed?
- If you need to cancel or change your order, please contact us immediately at [email protected] or call us at (986) 356-0168. We will do our best to accommodate your request, but orders that have already been shipped cannot be canceled or changed.
Do you offer warranties on your products?
- Yes, some of our products come with manufacturer warranties. Please check the product description or contact us for specific warranty information.
What should I do if my order arrives damaged or defective?
- If your order arrives damaged or defective, please contact us within 7 days of receipt at [email protected] or call us at (986) 356-0168. We will arrange for a replacement or refund, depending on the situation.
How can I contact customer support?
- You can reach our customer support team via email at [email protected] or by phone at (986) 356-0168. Our business hours are [insert your business hours here].
Do you have a physical store where I can purchase your products?
- MissingGear.com is an online-only store. We do not have a physical retail location, but you can shop our full selection of products on our website.
Are your products eco-friendly?
- We strive to offer eco-friendly products whenever possible. Please check the product description or contact us for more information on the sustainability features of specific items.