30-Day Return Policy:
At missinggear.com, we offer a 30-day no-questions-asked return and exchange policy. If you are not completely satisfied with your purchase, you can return or exchange the item within 30 days of receipt.
Restocking Fee:
There is no restocking fee for returned items.
Defective or Flawed Products:
If you receive a product that is defective or flawed, we will cover the return shipping costs as well as the shipping for the replacement item.
Customer-Initiated Returns:
If you wish to return an item for reasons other than defects or flaws (e.g., change of mind), you will be responsible for the return shipping costs.
Return Process:
Before returning any item, please contact us at [email protected] or call us at (986) 356-0168 to receive return instructions. It is important to contact us first to ensure that your return is handled quickly and effectively.
Condition of Returned Items:
All items must be returned in their original condition, unused and in their original packaging, to qualify for a refund or exchange.
Refund Timing:
Once we receive your returned item, we will process your refund within three business days. The refund will be issued to the original method of payment unless otherwise specified.
Thank you for shopping with us. We strive to provide a straightforward and accommodating return process. If you have any questions, please do not hesitate to reach out to our customer service team.